Faulty Shoes and Complaints
- All products are new and in original packing. We are happy to provide a warranty that assures all products to be free of defects in material and workmanship for one year after delivery.
In case of faulty product, in particular inconformity of the goods with the Contract, please get in touch with our Customer Care at butyk@butyk.co.uk to obtain your free return label.
Please remember to enclose the following to your package:
- Proof of purchase that you received with your item.
- Filled out Return Form - to be downloaded from here: PDF Form and DOC Form
- Please include a brief description of damage and your personal data together with your bank account details.
- All claims will be processed within 14 days after submitting all required documentation.
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